Return and refund policy

Return & Refund Policy
Thank you for shopping at balablankets.com.
Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility
We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

The item must be unused, unwashed, and in original condition

The item must be returned in its original packaging

Proof of purchase (order number) is required

2. Non-Returnable Items
The following items are not eligible for return or refund:

Customized or made-to-order products

Items marked as Final Sale

Items damaged due to misuse, improper installation, or normal wear and tear

3. How to Request a Return
To initiate a return, please contact us at:

support@balablankets.com

Please include:

Your order number

Reason for return

Photos (if the item is defective or damaged)

Returns sent without prior authorization will not be accepted.

4. Return Shipping Costs
If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.

For all other eligible returns, customers are responsible for return shipping fees.

Original shipping fees are non-refundable.

5. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are issued to the original payment method

Refunds are processed within 3–5 business days after inspection

Please allow additional time for your bank or payment provider to complete the transaction

6. Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the eligible product and place a new order.

7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos.
We will arrange a replacement or refund at no additional cost.

8. Late or Missing Refunds
If you have not received your refund after the processing period:

Check your bank or credit card account

Contact your payment provider

If the issue persists, contact us at support@balablankets.com
9. Contact Information
For any questions regarding returns or refunds, please contact:
support@balablankets.com